Terms of Service

About these terms

This website and our services are provided by InboxBuilder Ltd, registered at 86-90 Paul Street, London EC2A 4NE, United Kingdom. By browsing this site or working with us, you agree to these terms. If you do not agree, please do not use the site.

Our services

We provide email and SMS marketing services for ecommerce brands, including lifecycle flows, managed campaigns, and platform setup and migration. The specific work, deliverables and price for any engagement are set out in a separate proposal or statement of work, which together with these terms forms our agreement.

Engagements and fees

• Our retainers are month-to-month unless your proposal states otherwise.
• Fees, scope and billing dates are set out in your proposal and invoiced as agreed.
• Either party may end a month-to-month engagement with reasonable written notice, as described in your proposal.
• A free audit carries no obligation and does not create an ongoing engagement.

Your responsibilities

To let us do good work, you agree to:

• give us timely access to the accounts, assets and information we need;
• ensure you have the right to send to the contacts on your list and that your data was collected lawfully;
• review and approve work within the timelines we agree; and
• comply with the acceptable-use and anti-spam rules of your email platform.

Intellectual property

On full payment, the final deliverables we create specifically for you - your templates, flows and campaign assets - are yours to use. We keep ownership of our underlying methods, tools and any pre-existing materials, and we may use non-confidential, anonymised learnings to improve our services.

Confidentiality

Each party will keep the other's confidential information private and use it only to carry out the engagement. This does not apply to information that is public through no fault of ours, or that we are required to disclose by law.

Warranties and disclaimers

We carry out our services with reasonable care and skill. Beyond that, the website and our services are provided "as is", and we do not guarantee specific revenue, deliverability or other commercial results, which depend on factors outside our control.

Limitation of liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim, and we are not liable for indirect or consequential losses, or for lost profits or revenue.

Termination

Either party may end an engagement as set out in the proposal, or immediately if the other materially breaches these terms and does not fix it within a reasonable time. On termination, you will pay for work done up to that date.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Changes to these terms

We may update these terms from time to time. The version on this page, with the date shown at the top, is the one that applies.